THE STORY SO FAR
Inspired by a shared love of men’s fashion brands, we founded UrlfreezeShops back in 2005. At the time, luxury and contemporary brands were hard to come by outside of London, so we opened our first store down an old cobbled street in Newcastle.
Since then, UrlfreezeShops has evolved into a technology led retailer that provides premium menswear, luxury designers and exclusive sneaker drops to a global audience.
Our customers are at the heart of everything we do and every decision we make. We recognize that it’s our people that make the difference to our customers. With over 600 employees and our strong levels of growth, this continues to be a key focus for everyone.
As we continue to grow, we want to make sure our people have a great experience at work and continue to be part of the success story of UrlfreezeShops
OUR DEPARTMENTS
- Finance
- People
- Property, Security & Facilities
- Retail Operations & Store
- Logistics
- Customer Service
- Marketing
- Buying
- Studio & Creative Content
- IT Operations & Engineering
HEAD OFFICE TEAMS
Based in the North East, our Finance, People and Property teams provide support across the business, enabling growth and support everyone in creating a great place to work
RETAIL OPERATIONS & STORES
With exceptionally high standards and a groundbreaking vision for the retail landscape, UrlfreezeShops’s bricks and mortar stores offer a unique customer experience.
CUSTOMER SERVICES
Supporting our valued customers is at the heart of everything our tight-knit Customer Service team does. Dealing with over 50,000 contacts per month across diverse platforms of communication, our fast paced and passionate team's main aim is keeping a global consumer base happy.
Logistics
Providing first class service from our two North East distribution centres, Logistics is responsible for making sure UrlfreezeShops’s valued customers receive their goods on time, every time. Through Goods In, Stock Processing, Inventory Control and Order Fulfilment, we are responsible for products from the moment they enter the business to the point they ship out.
MARKETING
A collaborative, multi-faceted team, Marketing is immersed in the industry, leading campaigns and activations that put UrlfreezeShops on the map. Constantly evolving to stay firmly ahead of the curve, we uphold the UrlfreezeShops brand and generate growth through a creative global vision.
BUYING
Global-minded, dedicated and tirelessly passionate about product and trends, the UrlfreezeShops Buying team leaves no stone unturned in the search for the best clothing, footwear, homeware, lifestyle and accessories available. Working closely and collaboratively with Marketing on special projects and unique market-leading activations, no two days are the same in contributing to our world-beating offer.
STUDIO & CREATIVE CONTENT
Our North East-based creative team launches and promotes 1500 online products a week. From styling to sizing, modelling to merchandising, our fast paced and target driven Content & Studio team is responsible for getting products to the customer in UrlfreezeShops’s signature style, ahead of our competitors.
IT OPERATIONS & ENGINEERING
As well as supporting and developing UrlfreezeShops's IT and internal systems, our Software Engineering & IT Operations teams are empowered to craft best in class digital experiences across our websites and mobile Apps.
