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• Order Successful 

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Note: Please confirm your shipping address before pay for it,making sure to entering a right shipping address is vitally important when placing an order, as well as the contact phone number and email address. Our company can not be responsible for reshipment if you provided us with an incorrect shipping address.

• Processing 

Processing time Usually, we need 3-5 business days to prepare the items and there may be some delay during the shopping season.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. Kindly note a small quantity of orders may still need between 10-15 business days depending on stock availability. When this happens, we will send an email to notify you, we hope for your understanding in this matter.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit an email to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

• Shipping 

We ship via DHL/FedEx, UPS or USPS. Please allow 10-15 business days in transit for delivery. Please note that days in transit begin on the next business day following shipping confirmation. All delivery times are estimates, and while we do everything in our power to ensure you receive your purchase in a timely manner, we cannot guarantee a specific arrival date. Please keep this in mind if time is critical.  Please allow 10-15 business days for delivery.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

• Delivered 

Total delivery time = Processing time + Shipping time

According to the feedback, the most packages can deliver fast and safely.

• Back Order Policy

We try our best to keep in stock every model and enough colors for our loyal customers. If it happens that a “replica” Merino is out of stock, we will place it on back-order and e-mail you for back-order approval immediately. We will email you asking if you like to wait for the bag to be finished at our manufacturer which takes 15- 20 days , exchange, other color , different model or a REFUND. Thank you for your understanding.