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FAQ

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Returns (15)

Is it necessary to introduce the product that I want to return inside a security box? If it is not, would it be rejected?

Yes, it is a requirement for any returned product ...
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How should I send the products that I want to return?

It is a requirement for any return that the produc...
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Can I exchange a product?

It is not possible to exchange a product. Any chan...
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How to process with a return?

Deals for Women...
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Is the return shipping cost at the customer's expense?

Shipping costs for the return of a product are alw...
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Can I return a product in one of your physical stores?

Yes, it is possible to return a product in any of ...
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How and when will I receive the refund corresponding to my return?

Refunds are always paid using the same payment met...
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Can I reserve a product or size while waiting for the refund of my return?

Gifts & Utilities ...
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Can I return a pair of sneakers without its original box?

Yes, for reasons of hygiene and health protection...
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For what reasons can a return be rejected?

The main reasons why a return will be rejected ...
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I have just received a wrong size or model, what should I do?

Nike Air Max...
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My product has a manufacturing defect, what should I do?

Nike Air Force 1...
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If I make a return, will the shipping costs be reimbursed too?

Yes, shipping costs will be refunded as long as th...
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How many days do I have to make a return?

h 15h / 16h 20h...
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Are there any items that cannot be returned?

At UrlfreezeShops it is not possible to reserve a product or,...
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