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FAQ

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Shipping (20)

I have placed an order containing several units and I have only received part of the products I purchased. Is there a problem? Will I receive the rest in a second shipping?

Our stock at UrlfreezeShops is distributed among different wa...
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What is the delivery time for my order?

Once your order has been prepared and shipped, the...
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Do shipping costs depend on the quantity of products on my order?

No, shipping costs are fixed, regardless of the qu...
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I have placed an order. How can I find out its shipping status?

As soon as your order leaves our warehouse you wil...
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My order was shipped more than a week ago, and I have not yet received it. What can I do?

If it's been more than a week since you've receive...
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Do you prepare and ship orders every day? Do you ship orders during the weekend or bank holidays?

We prepare and dispatch our orders on working days...
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We ship to most countries, except certain restrict?

No, sivasdescalzo does not ship to the cities of C...
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There are very few occasions when a package can be?

There are very few occasions when a package can be...
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I would like my order to arrive as soon as possible. Can I take on an express delivery service?

Hats & Caps: In S...
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Nike Air Max.?

We always make sure that each order arrives on tim...
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Can I send my order to a P.O. box or Pick up Point?

No, it is not possible to provide a P.O. box or Pi...
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I have placed several orders on the same day and would like to receive them separately. Is this possible?

If you have placed two orders on the same day, and...
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I would like to place an order and deliver it to the Canary Islands. What should I take into account?

If you want us to send your order to the Canary Is...
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The packages to Spain and Portugal are delivered with MRW. Is it possible to send them with another delivery company?

No, it is not possible. MRW is the delivery compan...
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Are all international shippings delivered by UPS?

Yes, UPS is the delivery company responsable for o...
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Are there delays during special dates like Christmas, sales, Black Friday, etc?

Yes, all international orders sent to a country ou...
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What can I do to prevent my order from being returned?

A parcel is not often returned to our facilities. ...
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My order could not be delivered, will I receive a full refund of my purchase?

Bailén, 18 08010 Barcelona, Spain...
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From the latest news to the most limited editions, all in the same app UrlfreezeShops 2.0?

We have several warehouses in the cities of Madrid...
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Will I have to pay customs fees or local taxes within the European Economic Area?

No, the European Economic Area (EEA) is a free tra...
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