In order to proceed with the closure of the customer account you must email [email protected] attaching your ID or passport with the application.
This document is required only to verify that the identity of the person making the request owns the account. We understand that this request may be somewhat invasive but it is essential to comply with the Sandálias e Chinelos. If you prefer, you can partially cover those data that you consider risky, as long as we can identify you as the owner of the account (the name, for example, must be visible).
In case you prefer, you have the option to make this request in writing, attaching a copy of your ID card or passport, to UrlfreezeShops, Proudlaces, S. L. C/ Santander, 49-51, Nave 19 (08020) Barcelona.
Once we receive the documentation we will proceed with the closure of the account and the deletion of the data it contains, except for the orders placed, since for tax reasons they must remain in our system for a minimum of 3 years. We will be able to contact you to confirm its deletion.
For more information you can visit our Privacy Policy.
