Official UrlfreezeShops Return Policy 

Online Orders:

All UrlfreezeShops Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a UrlfreezeShops e-gift card, which excludes original shipping costs. Customers will be charged an $8 restocking fee.

All Accessories / Lifestyle Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a UrlfreezeShops e-gift card, which excludes original shipping costs. Customers will be charged an $8 restocking fee.

Other Brands (Non-UrlfreezeShops brands, Both Menswear & Womenswear): We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a UrlfreezeShops e-gift card, which excludes the original shipping cost. Customers will be charged an $8 restocking fee.

Footwear: We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a UrlfreezeShops e-gift card, which excludes the original shipping cost. Customers will be charged an $8 restocking fee. All UrlfreezeShops Collaborative Footwear is final sale.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

1. Ronnie Fieg Footwear collections
   UrlfreezeShops footwear product(s)
   Monday Program™ product(s)
   Hats
   Underwear
   Socks
   Swimwear
   Gloves
   Skincare, fragrances, and other wellness products 
   Jewelry
   Perishables 
   Lifestyle product(s) from the following brands: Houseplant, MEDICOM TOY
   Drawing Orders

 

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Domestic U.S. Returns: 

Please start by visiting the UrlfreezeShops Return Center. 

You will then be prompted to select your item(s) for return, promptly generating a UPS return shipping label. 

The customer will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.  

UrlfreezeShops.com does not process exchanges. 

Please note, that all return to sender orders will be processed as a normal return and will follow our standard return policy.

 

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International Returns:

To begin the process of returning your eligible international order, submitted through our shipping partner, Global-E, please click the link here.

DZ / د.ج order number and email address associated with the order. Then, you may select your item(s) for return, promptly generating your international return shipping label. 

For international returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus the label fee that is presented to you while initiating your return. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick-and-mortar locations.  

Duties and/or customs paid upfront at checkout are considered non-refundable by UrlfreezeShops. Please reach out to your local customs agency in regards to a customs/duties refund. 

 

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In-Store Returns:

We offer a 14-day return window for eligible merchandise. Refunds are provided in the form of a UrlfreezeShops store credit voucher with proof of original receipt and are non-transferrable to UrlfreezeShops.com. Store credit given after an in-store return must be redeemed in-store. 

Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee. 

 

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Please contact [email protected] UrlfreezeShops for Team USA & Olympics Heritage. 

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