Return Questions

We're happy to offer returns! Returns are accepted within 30 Days from the purchase date. See below for return instructions.

(Note: Customers are responsible for return shipping fees.) Please call our Customer Loyalty Team at 1.888.676.2660 if you have received defective, damaged or the wrong merchandise.

If you need help with your order please feel free to email us or call our Customer Loyalty Team at 1.888.676.2660.

All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.

To return your order, follow these simple steps (If within 30 days):

• Log into your account, click the order number containing the item(s) you wish to return.
• Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range.)
• Then click "Return Checked Items."
• Choose dropdown for: “Why are you returning this?” and then click the black button at the bottom that says, "Submit Return."
• Click on the “Print Return Label” button under the section that says “Your return is confirmed”, and print the label
• Place the item(s) you're returning back in their original packaging and put them in any cardboard box or a UrlfreezeShops shipping box/bag.
• Remove any pre-existing labels or markings from the shipping box and seal it with clear packing tape.
• Tape the return label to your shipping box with clear packing tape and take the box to your nearest USPS, UPS or FedEx location.
• Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

Refund Processing:

It can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center. In certain circumstances, refund time frames may be longer. Once your qualifying return is approved, UrlfreezeShops will issue your refund. Depending on your payment method, please allow the additional time frame for your financial institution to make funds available in your account: Debit or credit cards: up to 10 business days; international cards: up to 30 business days; and UrlfreezeShops gift cards: up to 24 hours.

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your UrlfreezeShops account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the UrlfreezeShops Customer Loyalty team at 1.888.676.2660 or email.

We will do our best to locate this item, but 6pm.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

Should you receive damaged, defective, or the wrong item(s), please call us at 1.888.676.2660 or email us at [email protected] before you start the return process so we can help make it right.

We are unable to offer exchanges at this time. But we're happy to offer extended returns! Note that you must call or chat in to our Customer Service if past the standard 30 day Return Window. (Note: Customers are responsible for return shipping fees.) Please call our Customer Loyalty Team at 1.888.676.2660 if past the standard 30-Day Return window.

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For further details please read "How do I return my order?"