Products and Stock

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

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We always try and get as many of our releases in store as we can, to keep up to date with this follow our social channels. Or give our London or Paris store a ring, someone will be happy to help.

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We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.

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Our Instagram and Facebook pages are publicly accessible and will contain launch details as they become available, including launch dates and times, size availability and where you can order the product from.

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Possibly, or it may mean we’re temporarily out of stock. Send our Customer Service team an email with as much information about the product as possible and we’ll let you know if we stock the item and if it will be available again.

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This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we’ll let you know if the item will be available again.

It’s worth noting that products which have been reduced in Sale are very unlikely to be restocked.

Alternatively, you could send an email to Stock Inquiries and they’ll let you know if the UrlfreezeShops store has stock available.

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They may. Send an email to Stock Inquiries with the product number, your size and location and our team will check your nearest UrlfreezeShops stores.

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Afraid not. All major releases are strictly one pair per customer!

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