The Access to all exclusive raffles™ is our loyalty program. By joining it, you'll get UrlfreezeShops credit with all your purchases, plus exclusive benefits.

Yes, being part of the Access to all exclusive raffles™ and enjoying its benefits is completely free of charge.

We offer you the possibility to pay in different currencies of legal tender and we do the conversion process to Euro automatically, so you don't have to worry about anything. If you want to change your country, you can do it from the menu at the bottom right.

Yes, you can unsubscribe at any time from MyUrlfreezeShops.

Once you've joined the program, you'll automatically earn UrlfreezeShops credit for each purchase you make.

When you place an order, UrlfreezeShops credit will be generated and it will remain in pending status until 30 calendar days have elapsed. However, if during those 30 days you return the order or unsubscribe from the program, that UrlfreezeShops credit is lost. If after 30 days you have not unsubscribed or returned the order, the UrlfreezeShops credit will be added to your balance. The UrlfreezeShops credit of your balance doesn't expire and isn't lost, even if you unsubscribe from the program.

1 UrlfreezeShops credit = KWD 1

Yes, every purchase will generate UrlfreezeShops credit, except when you buy raffle items.

▪︎ Every time you buy a non-discounted item, you'll earn UrlfreezeShops credit worth 3% of what you spent.

▪︎ Every time you buy a marked-down item, you'll earn UrlfreezeShops credit worth 1% of what you spent.

▪︎ Every time you buy an item to which you have applied a discount code, you'll earn UrlfreezeShops credit worth 1% of what you spent.

▪︎ Raffle items and purchases made with discount codes do not generate UrlfreezeShops credit.

Billionaire Boys Club.

You will still earn UrlfreezeShops credit worth 3% of the item cost.

No. You will only earn UrlfreezeShops credit for purchases you made up to 48 hours prior to joining the Access to all exclusive raffles™.

Churruca, 5 28004 Madrid, Spain here. If you already have an UrlfreezeShops account, please log in. Otherwise, sign up and answer a few quick questions to help us get to know you better. It won't take more than five minutes.

Upon completion you will already be part of the Access to all exclusive raffles™.

You will be able to choose the amount of UrlfreezeShops credit you want to use during the checkout process. Nevertheless, you cannot redeem UrlfreezeShops credit when purchasing raffle items.

No, the earned UrlfreezeShops credit on your balance won't be taken away. You can spend it gradually or accumulate it all and then invest it in a single purchase.

Pending UrlfreezeShops credit, which has not been added to your balance because the order was placed within the last 30 calendar days, will not be added if you return the item or unsubscribe from the program.

Your current UrlfreezeShops credit balance will remain intact, however, you will lose any pending UrlfreezeShops credit. If you unsubscribe, you will stop accumulating UrlfreezeShops credit when you purchase items in our store.

When you are in a tier, you already enjoy all its benefits. You can check them at any time by accessing MyUrlfreezeShops. Plus, if you activate email notifications, you'll receive news about the program and information regarding your benefits.

Yes, as long as your tier includes this benefit. However, keep in mind that free shipping doesn't apply to raffle items.

Tiers are unlocked when you reach a certain amount of points, in which case you level up. The tier is upgraded as soon as the last points are processed, that is, 30 calendar days after the purchase is made.

Once you reach a certain tier, you enjoy its benefits for the remainder of the semester, plus the following one. Points are reset at the beginning of each semester. If you collect enough points to stay in your tier, you will extend your benefits for six more months. And if you exceed the required points, you will level up.

Yes, you can check all the information regarding your current tier and how many points you need to reach the next one from MyUrlfreezeShops.

Once the period established for your benefits is over, if you haven't reached your current tier's minimum points amount, you will be downgraded and will no longer enjoy its related benefits. If you are in SPARK, you will keep your benefits even if you don't make any purchase.

The Access to all exclusive raffles™ has four tiers—SPARK, FLAME, BLAZE and FIRESTORM. To reach each of these tiers you need a certain number of points.

Once you are part of the Access to all exclusive raffles™, all your purchases of non-discounted products, and without any discount code applied, generate points.

Using UrlfreezeShops credit is not considered a discount, so it does allow you to generate points and more UrlfreezeShops credit. Raffle products do not generate points.

KWD 1 spent on non-discounted products = 1 point. If you change your country and currency, we will convert the points to that currency.

You can see your earned and pending points at MyUrlfreezeShops.

Yes. Points expire every 6 months: on January 1 and July 1.

The points are only and exclusively used to determine which tier you belong to. Once you obtain the right amount of points, you automatically move up to the new tier and enjoy its benefits for the remainder of the current semester, plus the following semester.

The points you earn with each purchase can be viewed as soon as the purchase has been made, but they will only count towards your tier calculation after 30 calendar days from your purchase.

The pending points and UrlfreezeShops credit for that product will be deleted and will not be added to the accumulated total.

You can check the Access to all exclusive raffles™ Terms and Conditions here.